- The app gets stuck at the loading symbol and says "setting up"
- I receive this error during set up: "Error... An unexpected error occurred. Please try again later."
If you're having trouble completing the set up of a new Authenticator:
- Close any apps running in the background
- Check your device's internet connection
- Make sure you have enough free space on your device
- Try removing and reattaching your Authenticator
- Uninstall the app, restart your phone, then reinstall the Authenticator
- Clear the Authenticator's Data and Cache from your device's app manager, restart the app, and try again