BLZBNTBTS00001

Updated: 7 months ago
Article ID: 24125
Relevant Games:

Common Problems

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Error Code: BLZBNTBTS00001

This error occurs when something interferes with the game launcher. To troubleshoot this error, follow the steps below and try launching the game after each step.

Windows

  1. Make sure Windows Secondary Logon is enabled, which Blizzard Agent requires to run correctly.
  2. Update your drivers to resolve any compatibility issues.
  3. Restart your computer to resolve problems caused by programs and services running in the background.
  4. Try closing background applications to resolve any software conflicts.
Advanced Troubleshooting
  1. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  2. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.

Mac

  1. Run Software Update to check for pending updates to software, drivers, and firmware.
  2. Restart your computer to resolve problems caused by programs and services running in the background.
  3. Try closing background applications to resolve any software conflicts.
Advanced Troubleshooting
  1. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  2. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.