Common Problems
This error appears when your computer was unable to connect to our servers. Follow the steps below to resolve the issue.
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Reset your network devices to make sure your router hasn't become flooded with data.
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If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
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Close all other applications to resolve software conflicts and free up resources.
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Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
Advanced Troubleshooting
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Make sure the connection between your network and the game server is clear by running a trace route.
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Release and renew your IP and flush your DNS to resolve any network conflicts.
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Disable any proxies that may interfere with the login module.
Tried everything here?
If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.
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