Used Heart of Azerite Essence Item, But Did Not Receive Essence Rank

Updated: 1 month ago
Article ID: 251083
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Common Problems

I used an Essence but didn't get my rank of the essence ability?
I got the grey item but no essence upgrade?

When using an Essence at the Heart Forge, it should empower your Heart of Azeroth and add the Essence ability / next rank. Afterwards, an item will be added to your bags to show the process is complete.

If this happens and you do not receive the upgrade to your Heart of Azeroth's Essences, please contact Customer Support.

Patch 9.0 - Rank 4 essences are no longer obtainable. See the patch notes for more information about changes in this patch.