Some installation and connection issues can be caused by hard to diagnose problems with an Internet Service Provider (ISP). It can sometimes be necessary to test your issue on a different network, such as at a friend's house, using a mobile hotspot, or a mobile USB tether.
If using a different network resolves the issue, please contact the manager or Internet Service Provider for the original network to troubleshoot the issue further.
Using a mobile hotspot
Note that using your phone as a mobile tether will use your phone plan's data and can incur significant cost. Blizzard does not support mobile phone configuration, nor recommend playing using this method.
- Ensure your phone supports mobile hotspot and that you have data available with your cellphone plan
- Disconnect your mobile phone from your local wifi
- Using your phone's settings, turn on your mobile hotspot
- Using a USB cable or your computer's wifi adapter, connect to your cellphone's network
If you need further help setting up your mobile hotspot, contact your cellphone service provider or hardware manufacturer.