Common ProblemsPre-purchased Shadowlands Epic Edition, didn't get the mount.
Pre-purchased Shadowlands Heroic Edition, didn't get the mount.
The Ensorcelled Everwyrm mount is included with every purchase of World of Warcraft: Shadowlands Epic or Heroic Edition. The mount is available to all non-Classic characters with Riding skill.
Upon purchase, the mount is added directly to the Mounts tab of your Collection - no need to retrieve an item from the mail or to learn an item.
If you are not seeing the mount in your Collection, do the following steps:
- Close the game client, then log back in.
- Confirm the character is at least level 20, has learned the Riding skill, and is not on a Classic realm.
- Check Filter settings to ensure all mounts are shown (i.e. it's not only showing Favorites or uncollected mounts).
Reset your user interface to make sure your files and addons are not corrupted.