Common Problems
- Can't start the Battle.net app
- The app doesn't launch, it sits at error "Blizzard Agent went to sleep, Attempting to wake it up..."
- BLZBNTBNA00000005
The Battle.net desktop app failed to communicate with the Blizzard Update Agent, which is required to install, update, launch, and uninstall Blizzard games.
- Please try restarting the Battle.net app. If that doesn't work, try restarting your computer.
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Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
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Uninstalling and reinstalling the Blizzard App may resolve rare launcher issues.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
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