Common Problems
- I tried to make a purchase for CoD points in Call of Duty, but it failed, giving me the error code Rugby
This is normally caused by one of the following issues:
- Incorrect billing information, either on the Battle.net Account or on the card
- A discrepancy between the registered account location and where the purchase is being attempted from
- The bank declining the purchase due to an unusual purchase pattern
- Multiple failed purchase attempts in a short amount of time
To resolve this, try making the purchase from the Blizzard shop. If you continue to have the problem, follow our Payment Troubleshooting guide.
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