In-Game Purchase Pop-Up Window Closes Unexpectedly

Updated: 2 months ago
Article ID: 257592
Relevant Products:

Common Problems

  • I was trying to purchase a token but the "Transaction in Progress" window closed without completing
  • My boost won't go through, the processing window just automatically closes without finishing the transaction

If you are attempting a purchase from the in-game shop and you aren't able to finish it because the purchase window disappears almost immediately, try the following steps:

  • Manually disable any overlays that you may have active. These typically are included with non-Blizzard group chat, streaming, or gaming video programs
  • Update or uninstall programs for gaming peripherals that may be running on your computer
If you continue having problems after doing the above, contact us with your system files so that we can help troubleshoot.