Updated: 1 year ago
Article ID: 26495

Common Problems

We're trying to patch {filename} but it's running so we can't. Please close it and try again.
Error Code: BLZBNTAGT00000A2A

We are trying to patch a file that is currently in use. Follow the steps to resolve the problem.

  1. Restart the desktop app to clear any stalled Agent processes.
  2. Try restarting your computer before continuing with the remaining steps. This is a quick way to close the Agent process and allow the desktop app to update it.
  3. Delete the Tools folder to automatically rebuild outdated or corrupt files.
  4. Uninstalling and reinstalling the App may resolve rare launcher issues.
  5. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.

If you have tried these steps and still require assistance, please contact us.