Updated: 2 years ago
Article ID: 26505

Common Problems

Another copy of setup is already running on this computer. Please close it and try again.
Error code: BLZBNTBTS0000000B

The desktop app is currently running on another user account on this computer. Only one instance of the desktop app can run at a time. Follow the steps below to resolve the issue.

  1. Log in to the other user account, sign out, exit the desktop app, and try again.
  2. Delete the Tools folder to automatically rebuild outdated or corrupt files.
  3. Restart your computer to resolve problems caused by programs and services running in the background.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.