Common Problems
- Killed the boss but couldn't loot
- The boss didn't give me loot
WoW Classic
Unlooted items in WoW Classic are not sent to your mailbox. Items that aren't looted will remain on the corpse until it despawns. Resetting an instance will cause corpses to despawn, and all unlooted items will be lost. Customer Support does not recover unlooted items.
Shadowlands
The Postmaster will send loot to your mailbox from the following:
- Instances
- World Bosses
- One-time only treasure chests
The Postmaster will not send the following loot to your in-game mail:
- Quest items
- Items left on corpses in the outside world
- Bind on Equip items
- Items gained from Fishing, Herbalism, or Mining due to full bags
- Currencies
If you believe you experienced a bug, submit a ticket for assistance.
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