Didn't Receive Dungeon or Raid Loot

Updated: 1 week ago
Article ID: 2664
Relevant Games:

Common Problems

  • Unable to receive loot from a monster kill
  • Killed boss but can't loot
  • Finished scenario and didn't get loot

Items that aren’t looted are automatically sent to eligible players via in-game mail. This applies in instances, world bosses and one-time only treasure chests. Loot distribution will not be handled automatically for corpses in the outside world.

If you experience an issue looting in an instance, please wait at least 2 hours for the item to be delivered to you before submitting a ticket. If you do not receive your loot after that time period, submit a ticket for assistance.