Updated: 2 years ago
Article ID: 26949
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Common Problems

Something went wrong while we were looking for one of your games. Please try again.
Error Code: BLZBNTAGT00000978

One of the Blizzard Agent's backup files is missing or corrupted and the Blizzard Agent can't recover itself as a result.

If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.