BLZBNTBTS00000032

Updated: 1 year ago
Article ID: 27584
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Common Problems

Failed to create a required directory. Please make sure you are running this program as an administrator and try again.
BLZBNTBTS00000032

This error is usually caused when a permissions issue or another program prevents the Launcher from creating a folder on your computer. Follow the steps below to resolve the error.

Windows

  1. Run the Battle.net Desktop App in Administrator Mode to address many installation, patching, networking, and start-up errors.
  2. Try closing background applications to resolve any software conflicts.
  3. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  4. Try creating a new administrator account to resolve permissions issues.

Mac

  1. Run the Battle.net Desktop App in Administrator Mode to address many installation, patching, networking, and start-up errors.
  2. Try closing background applications to resolve any software conflicts.
  3. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  4. Try creating a new administrator account to resolve permissions issues.
Advanced Troubleshooting
  1. Try moving files to the Applications directory to allow the application to run with full permissions.
  2. Try repairing the Shared folder directory to resolve any permission issues.
  3. Repair Disk Permissions to resolve any permission conflicts with logon modules.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.