BLZBNTBTS00000033

Updated: 1 month ago

Article ID: 27608

Product:

Common Problems

Failed to create a required file. Please make sure you are running this program as an administrator and try again.
BLZBNTBTS00000033

The Battle.net Agent does not have permission to write files to the Battle.net folder. Follow the steps below to resolve the issue.

Windows

Try creating a new administrator account to resolve permissions issues.

Mac

Repair Disk Permissions to resolve any permission conflicts with logon modules.
Reset Folder and File Permissions to make sure there is no conflict between the latest OS update and your permissions.
Try creating a new administrator account to resolve permissions issues.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.

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