Can't Log in After Falling While in The Maw

Updated: 12 months ago
Article ID: 277366
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Common Problems

I fell off the map and now I'm stuck in a disconnect loop.

Our developers have fixed the issue that was causing this problem. You should no longer be disconnected when falling off the map in the Maw but will be asked to release your character.

If your character is not given the release prompt, please do the following:

  • Log out of the character for at least 15 minutes. After 15 minutes, log back in
    • Note: You can play other characters while waiting for the 15 minutes, just not the one that is stuck
  • Use the self-service Character Stuck workflow
  • Submit a new Bug Report.

If you still can't login after 15 minutes and the Character Stuck workflow did not help, contact us for assistance.