Common Problems
- Came back to the game recently and my characters have lost levels
- Level 120 character is now level 50
- Character was level 51, then the game crashed and now it's level 50 again
Currently there are no known issues with characters losing levels in unintended ways. In modern WoW, there is an intended situation where all characters lost levels. In classic WoW, there are some situations in which a small amount of progress can be lost.
In modern WoW, if you have not played since the Shadowlands prepatch in October 2020, your characters will purposefully be lower level than they were due to a level squish added to the game at that time. You can find more information about the level squish here. Some fansites also have detailed articles about these changes.
In extremely rare cases, server resets can sometimes cause all character progress on that server to revert. That can cause the loss of a level or more, depending on what progress you made in that same time period.
Customer Support cannot restore the original level of your character. If you believe that you experienced a bug, please submit a Bug report.
Note: Bugs submitted in-game do not receive a personal response. Instead, they'll be directed to the teams responsible for addressing them.