This error occurs when you have connected to our patch server but you cannot download patch information. Follow the steps below to resolve the issue.
Update your drivers and operating system to resolve any compatibility issues.
Close all other applications to resolve software conflicts and free up resources.
Run the Blizzard Battle.net Desktop App in Administrator Mode to address many installation, patching, networking, and start-up errors.
Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
Check your network configuration to find any issues with your firewall, router, or port settings.
Disable any proxies that may interfere with the login module.
Some networks require 802.1X authentication, which can prevent Blizzard games from connecting. Check for and disconnect 802.1X.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!