BLZBNTBTS0000C

Updated: 1 year ago
Article ID: 28452
Product:

Common Problems

We're having trouble starting the Battle.net desktop app. Please try again. If the problem persists, try restarting your computer.
BLZBNTBTS0000C

This error occurs when the Battle.net Agent is prevented from launching properly. This is usually caused by missing or corrupted Agent files. Follow the steps below to resolve the issue.

Windows

  1. Close all other applications to resolve software conflicts and free up resources.
  2. Restart your computer to resolve problems caused by programs and services running in the background.
  3. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
  4. If the problem persists, uninstall and reinstall the game.
  5. Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.

Mac

  1. Close all other applications to resolve software conflicts and free up resources.
  2. Restart your computer to resolve problems caused by programs and services running in the background.
  3. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
  4. Repair Disk Permissions to resolve any permission conflicts with logon modules.
  5. Try creating a new administrator account to resolve permissions issues.
  6. If the problem persists, uninstall and reinstall the game.
  7. Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.

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