Hearthstone Apple Store Purchase Not Delivered
- I purchased cards in the Apple Store but didn't get them.
- I bought a hero from the Apple Store and didn't receive it in the game.
Purchases made from the Apple Store may take up to 72 hours to process. If it has been 72 hours since the purchase was made, follow the steps below to resolve the problem.
- Ensure you are logged out of the account on all devices.
- Log back in to the account only on the device you made the purchase from.
If your purchase is still not available for you, contact us with a copy of your Apple Store receipt.
Note: Pre-purchases are not delivered in-game until the product is released.