Accounts participating in exploitative behavior are suspended or closed based on the severity of the offense. See our In-Game and Forum Violations article for additional information on penalties that may be applied to accounts found in violation of these policies.
Note: If you would like to appeal a penalty placed on your account, please see How to Appeal Suspensions and Closures.
For more details on what is classified as exploitative behavior, make a selection below.
Some players may exploit bugs to gain an unfair advantage or negatively affect the game. We consider the following factors when assigning a penalty:
- The exploit was performed intentionally, maliciously, or repeatedly.
- The exploit damaged another character, their gameplay, the game, or its economy.
- The scale of the negative impact.
Abuse of Game Mechanics or Economy
While bug exploitation involves the abuse of what is essentially a programming mistake, the abuse of game mechanics is the act of taking advantage of game systems. This category includes using/distributing game mechanics in a manner unintended by their design that negatively affects another character, their gameplay, the service itself and/or its economy.
We take action against accounts for Abuse of the Economy when one or more characters on the account exchange or contribute to the exchange of in-game property (items or gold) for real-world currency. Contributing can be described as otherwise normal in-game play (such as gathering ore and herbs) and giving these goods to a final account for the real-world currency exchange.
Unapproved Third-Party Software
A third-party program is any file or program that is not a part of the game software, which is used to gain unfair benefit or advantage. These unauthorized programs can include the following:
- Automation programs, also known as bots, which allows the player to automate various aspects of the game.
- Cheat programs, also known as hacks, which allows the player to gain an advantage outside of normal game mechanics.
- Programs that obtain information not normally available to the player.
- Programs that transmit or modify any of the game files
Malicious UI Modifications
We encourage our players to create their own UIs utilizing custom menu configurations, graphics, and even sounds. Anything that can be coded to modify the style and the look of the UI is fair game, as long as the modifications keep with our Add-on Development Policies.
If a player is found to have modified a UI to gain an unfair advantage in the game over others, their account will be penalized.
Data Stream Manipulation and Data Mining
Data stream manipulation involves a player altering the flow of information between the game servers and their computer. Data mining involves a player extracting information from game files that is not intended to be public.