Common Problems
The Battle.net Update Agent couldn't modify necessary files on your hard drive. This usually happens when the required files are locked or in use by another program. Follow the steps below to resolve the issue.
-
Configure your security software's exception list to allow Blizzard applications to run.
-
Try creating a new administrator account to resolve permissions issues.
-
Run a security scan to remove any viruses or malware infections.
-
Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
-
If the problem persists, uninstall and reinstall the game.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
Please log in to submit feedback.
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Thanks for your feedback!