Common Problems
This error may happen when something interferes with the Battle.net desktop app uninstall process. To troubleshoot it, follow the steps below.
-
Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
-
Run Software Update to check for pending updates to software, drivers, and firmware.
-
Close all other applications to resolve software conflicts and free up resources.
-
Restart your computer to resolve problems caused by programs and services running in the background.
Advanced Troubleshooting
-
Configure your security software's exception list to allow Blizzard applications to run.
-
If the problem persists, uninstall and reinstall the game.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
Please log in to submit feedback.
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Thanks for your feedback!