Updated: 5 days ago
Article ID: 30294
Relevant Games:

Common Problems

Something went wrong while trying to uninstall. Please try again or delete the game files manually.
Error Codes: BLZBNTAGT00000A8C

This error may happen when something interferes with the Blizzard Desktop App uninstall process. To troubleshoot it, follow the steps below.

  1. Delete the Tools folder to automatically rebuild outdated or corrupt files.
  2. Run Software Update to check for pending updates to software, drivers, and firmware.
  3. Try closing background applications to resolve any software conflicts.
  4. Restart your computer to resolve problems caused by programs and services running in the background.
Advanced Troubleshooting
  1. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  2. Make sure Windows Secondary Logon is enabled, which Blizzard Agent requires to run correctly.
  3. If the issue persists, exit the Blizzard Desktop App and uninstall the game manually.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.