Updated: 1 month ago
Article ID: 30321
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Common Problems

We can't communicate with the Update Agent. Please try restarting your computer.
Error Code: BLZBNTBNU00000003

The desktop app failed to communicate with the Update Agent, which is required to install, update, launch, and uninstall games.

  1. Update your drivers and operating system to resolve any compatibility issues.
  2. Run a security scan to remove any viruses or malware infections.
  3. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  4. Try creating a new administrator account to resolve permissions issues.
  5. Uninstalling and reinstalling the App may resolve rare launcher issues.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.