Didn't Receive Vial for Quest - The Vials of Eternity
Common Problems
- I did not receive Kael's Vial Remnant for The Vials of Eternity
- I couldn't loot Vashj's Vial Remnant for The Vials of Eternity
- I killed Kael'thas and Lady Vashj but did not receive the quest items for the Caverns of Time attunement
This quest is currently working as intended. If you didn't receive the quest item it will be for one or more of the following reasons:
- You already have the item in your inventory or bank
- You didn't have the quest in your quest log before the kill
- You didn't participate in the kill or disconnected during the fight
- You left the instance without looting the boss
Note: Quest items must be picked up from the boss manually. If your inventory is full, you must make space to collect the quest item. The Postmaster does not recover quest items.
Customer Support does not assist recovering unlooted quest items. To obtain the item if it is not already in your inventory, make sure you have the quest and kill the NPC again when you are able to do so.
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