Can't Link Diablo Immortal Account Due to Region Error

Updated: 6 days ago
Article ID: 311393
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Common Problems

  • Error: "We've encountered an error while attempting to connect your accounts. We are unable to merge your accounts as they are in different regions"
  • I can't log in to my Battle.net account to link Diablo Immortal because of my region

We have updated our system to enable Diablo Immortal accounts to connect to Battle.net accounts across regions. If you received an error about a region mismatch during this process, please try again.

If you have already connected your Diablo Immortal account to Battle.net, that link is permanent. We cannot transfer or remove accounts that have completed this process.

Note: The Battle.net account region is set on creation. Updating address or country information does not affect this error.