Common Problems
- I can make mobile purchases in other apps but when I try in Immortal, nothing happens.
- The Diablo Immortal shop isn't bringing up my Google Play account so I can choose my payment method.
If you have trouble making purchases for Diablo Immortal on your mobile device, try the following troubleshooting steps:
- Completely log out of the Diablo Immortal app
- iOS device only: Log out from your Apple ID
- Wait for the purchase to complete
- Log back in to Immortal
If the problem persists, visit Apple's App Store Support Site, the Google Play Help Center, or the Amazon Appstore Help Center for assistance.
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