Can't Download Diablo Immortal Resources Pack on Mobile

Updated: 10 months ago
Article ID: 311744
Product:

Common Problems

  • Error: "Please free up some space and try again" error trying to download resource packs
  • When I try to download resource packs I get an error saying there is not enough space on the device. This prevents from progressing in the game or accessing certain features
  • My phone has a lot of empty space but I can't download the game

If you are having problems installing or updating the game, please try the following steps:

  1. Make sure your device has all the latest updates installed and has sufficient storage space.
  2. Restart your device to clear any temporary glitches.
  3. Refer to our general installation troubleshooting guide for additional assistance.
  4. If the problem persists, try using an alternative network connection.
  5. As a last resort, factory reset your device and reinstall the game without restoring it from the backup