Updated: 3 years ago
Article ID: 31329

Common Problems

We have detected that your video driver may be incompatible with some older video cards when playing [game_name].
Error code: BLZBNTBNA0000012E

The desktop app detected that your video card driver is out of date or your video card isn't compatible with the selected game. This may cause performance issues or crashes.

  1. Update your drivers and operating system to resolve any compatibility issues.
  2. Make sure your computer meets all of the listed system requirements (World of Warcraft, StarCraft II, Diablo III, Hearthstone, Heroes of the Storm, Overwatch).

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.