Updated: 3 months ago
Article ID: 314000

Common Problems

An internal error occurred. Please wait a few moments and try again. If this error continues, try restarting the desktop app.
Error Code: BLZBNTAGT00001398

This error is caused by performing conflicting actions at the same time. Follow the steps below to resolve the problem.

  1. This problem will often resolve itself, try again.
  2. Restart the desktop app to clear any stalled Agent processes.
  3. Delete the Tools folder to automatically rebuild outdated or corrupt files.
  4. Restart your computer to resolve problems caused by programs and services running in the background.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.