Updated: 2 weeks ago
Article ID: 32780

Common Problems

We aren't able to install this game. This may be because the Blizzard desktop app is not up to date. If this continues, please re-download and reinstall the Blizzard desktop app. 
Error Code: BLZBNTBNA000000C9

  1. Restart the Blizzard desktop app to clear any stalled Agent processes.
  2. If the issue persists, uninstall the Blizzard desktop app, then reinstall it.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.