Common Problems
- I paid for some cosmetics on PC but there's nothing in my inventory.
- I purchased a bundle but it's not available.
- I bought Platinum on the Battle.net shop but I can't see anything in-game.
- I should have the Premium Battle Pass but I can't activate it
Your orders are visible in your Transaction History. If your purchase status is Complete, try restarting your game and check the appropriate in-game location for each product:
- Platinum is visible in the Shop
- The Premium and Accelerated Battle Pass are accessible through the Season menu on Seasonal characters only
- Cosmetic items and armor can be viewed from the Wardrobe on characters of the appropriate class
- Emotes must be set from the Action Wheel.
- Unlocked mounts, mount armors and trophies are visible at the Stable Master. You first must unlock the ability to ride horses by progressing through the game before using them.
If you still haven't received your product(s), contact us.
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