Diablo IV Doesn't Launch After Hitting Play

Updated: 7 months ago
Article ID: 338842
Product:

Common Problems

  • Diablo IV window does not show after clicking play.
  • Play button goes gray then blue and game doesn't launch.

To fix any incompatibilities causing this problem, try the following steps:

  1. Update your drivers and operating system to resolve any compatibility issues.
  2. Reset your in-game options to resolve crashing and performance problems.
  3. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  4. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
  5. Run the repair tool to repair any damaged game files.
  6. Close all other applications to resolve software conflicts and free up resources.

Tried everything here?

If the above steps did not resolve your problem, visit our Diablo IV forums for more assistance.