Can't Install or Update Blizzard Game Through Game Pass

Updated: 4 weeks ago
Article ID: 358272

Common Problems

  • I'm trying to play Diablo IV on Game Pass but I can't install it
  • I'm trying to play Diablo IV on Game Pass but I can't update or start it

If you are unable to install or patch a Blizzard game through Game Pass, such as Diablo IV, do the following:

  1. Restart your computer
  2. Open the Battle.net App before the Xbox App and install or update your game
  3. Open the Xbox App after the game has been installed and updated through the Battle.net App to begin playing

Note: If your Xbox App is set to start automatically with your computer, you may need to manually close it before starting Step #2 above

If these steps do not resolve your issue, look for the installation and patching troubleshooting article for your game for additional assistance (Example: Diablo IV)