Common Problems
- Bought an item with Obsidian Fragments and can't refund
- Want to exchange item for a different one with Obsidian Fragments
Most items can be refunded in-game using in-game refund option with two hour refund timer. If an item is non-refundable, it has a warning upon purchasing it. If you use/equip/upgrade a purchased item, it is no longer possible to refund it. Customer Service is unable to provide you with a refund outside of the intended in-game feature.
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