Can't Buy Loot Boxes on Console

Updated: 3 months ago
Article ID: 49443
Relevant Products:

Common Problems

  • Can't use Balance on my console to purchase loot boxes.
  • Can I buy loot boxes on the Blizzard Shop for my PS4/Xbox One/Nintendo Switch?

You can't buy loot boxes for PS4, Xbox One, or Nintendo through the Blizzard Shop, and you can't use Blizzard Balance to purchase loot boxes on the Sony, Microsoft, or Nintendo shop.

If you need help purchasing a loot box on your console, contact (Sony) (Microsoft) (Nintendo) for assistance.