The Unknown label on NPCs and players is caused by a breakdown in the network communication between your computer and the server. If you use a wireless connection, try bypassing this temporarily and plugging your system directly into the modem using an ethernet cable.
If the problem persists, follow the steps below to resolve the issue:
- Reset your UI to make sure your User Interface files are not corrupted.
- Your router may become flooded with data and drop your connection to your ISP. Reset your network devices to address this.
- The game requires up-to-date drivers to run smoothly. Update your drivers regularly.
- Configure your network to make sure your connection is not being blocked by a firewall or router.