Sometimes it is necessary to create a new administrator account for troubleshooting purposes. Follow the steps for your operating system below:

Windows

Note: When you create a new administrator account, a separate Users folder is created so settings from another user account do not interfere with troubleshooting.

Windows XP
  1. Open Control Panel from the Start menu.
  2. Double-click User Accounts.
  3. Click Create a new account in the Pick a task list box.
  4. Type the name that you want to use for the account and click Next.
  5. Select Administrator.
  6. Click Create Account.
Windows 7 or Windows Vista
  1. Open Control Panel from the Start menu.
  2. Click on User Accounts.
  3. Click Manage another account.
    Note: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  4. Click Add.
  5. Type the name and domain you want to give the user account and click Next.
  6. Select Administrator and click Finish.
Windows 8
  1. Hold Windows key + Q and type Control Panel
  2. Select Control Panel and click on User Accounts.
  3. Click Manage another account.
    Note: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  4. Click Add.
  5. Type the name and domain you want to give the user account and click Next.
  6. Select Administrator and click Finish.
Windows 10
  1. Click Start.
  2. Type Add User.
  3. Select Add, edit, or remove other users.
  4. Click Add someone else to this PC.
  5. Follow the prompts to add a new user.

Mac

Note: When you create a new administrator account, a separate Home folder is created so settings from another user account do not interfere with troubleshooting.

  1. Click on the Apple menu and select System Preferences.
  2. Click Users (Users & Groups in 10.7).
  3. Click Add (+) below the list of accounts. 
  4. Choose Administrator from the New Account pop-up menu. 
  5. Enter a full name for the account.
    Note: An account name is generated automatically. If you want to use a different account name, enter it now. After the account is created, you can’t change the account name.
  6. Enter the account password in the Password and Verify fields, and then enter a hint to help you remember the password. 
  7. Click Create User.

Tried everything here?

If you tried all the steps for your operating system and still need assistance, please visit our Technical Support Forum (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.