We will occasionally ask for log files to help us identify and troubleshoot technical issues for Battle.net. This guide explains how to gather your Battle.net logs for submission.

Note: For instructions on gathering game specific logs, please see our Obtaining System Files article.

Windows

  1. Download LogGoblin.exe.
  2. Run LogGoblin.exe and wait a few minutes while your Battle.net logs are gathered.
  3. After collecting your logs, press Enter to close the program.
  4. A zip file named BlizzardLogs-[YYYY-MM-DD].[HHMMSS].zip, which contains all of your log files, will be created in the same location as LogGoblin.exe.

Mac

  1. Download LogGoblin_Mac.zip
  2. In Finder, navigate to your user account Downloads (~/Downloads) directory and double-click the archive to extract LogGoblin.
  3. Run LogGoblin and wait a few minutes while your Battle.net logs are gathered.
  4. A zip file named BlizzardLogs-[YYYY-MM-DD].[HHMMSS].zip, which contains all of your log files, will be created at the location shown in the Terminal window.
  5. Exit Terminal.