Mail Sent to Character Before or During Service and Never Arrived

Updated: 3 months ago
Article ID: 7840
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Common Problems

  • Bought a realm transfer and forgot I had gold in the mail I sent to myself from an alt
  • Did a faction change, and the mats in my mailbox are lost, can you recover them?
  • Want to restore items and gold I sent to my character by post before I moved servers

The game does not forward gold or items in the mailbox to a new realm/ faction. For further assistance, contact Customer Support.