Forgot Secret Question or Answer

Updated: 4 weeks ago
Article ID: 7964
Relevant Games:

Common Problems

  • Don't remember my security question
  • Don't remember answer to secret question
  • Secret question answer isn't being accepted

If you need to change your secret question, or are having problems remembering the answer, contact Customer Support for assistance.

We need a photo of a valid, government-issued ID to reset your secret question and answer. For more information, see our Providing Government-Issued Identification article.