Forgot Secret Question or Answer

Updated: 2 weeks ago
Article ID: 7964
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Common Problems

  • Don't remember my security question
  • Don't remember answer to secret question
  • Secret question answer isn't being accepted

If you need to change your secret question, or are having problems remembering the answer, you can update the secret question and answer in your Security Options.

If you are unable to complete the update, contact Customer Support for assistance. We may need a photo of a valid, government-issued ID to reset your secret question and answer. For more information, see our Providing Government-Issued Identification article.