World of Warcraft Characters Missing

Updated: 4 months ago
Article ID: 8295

Common Problems

  • My WoW characters are missing
  • I can't see any of my characters

If your World of Warcraft characters are missing, take the following steps before contacting us:

  • Use the scroll bar on the right side of the Character Select screen to scroll down. Additional characters may be visible at the bottom.
  • You may have the wrong realm selected on the Character Select screen. Click Change Realm to see what realms contain your characters, and to select a different realm.
  • You may be logged in to the wrong game account, game variant, or region. Assure you have the correct game account, region and game version selected:
    1. In the App select the World of Warcraft account
    2. Above the Play button select the correct Game Version and Game Account (Note that WoW Classic characters may have migrated to Wrath of the Lich King Classic with it's release)
    3. The game account will display the game region in brackets behind the account name
  • You are logged in to the wrong account. Log out of the desktop app and log back in using the correct email address.
  • Check BlizzardCS on Twitter for breaking news and information on our services.
  • If you've returned to World of Warcraft after a long absence, you may need to refresh your character stats. To do so:
    1. Select the realm your characters were on, on the character select screen.
    2. Create a new character on that realm to refresh your character list.
    3. Exit the game and delete your Cache folder.