Canceling a Gear Store Order

Updated: 3 months ago
Article ID: 8393
Relevant Games:

Common Problems

  • Need to cancel a gear store order that was just purchased
  • I made a mistake in my Blizzard Gear Store order, how do I cancel it?

Blizzard Gear Store orders can be cancelled within 30 minutes of the order being placed for regular orders, or any time before the shipment is fulfilled for pre-sale orders.

To cancel a Gear Store order: 
  1. Go to My Orders
  2. Click View Order on the appropriate order
  3. Click Cancel Order

If the cancel button is not present or clickable, the order already processed and it is no longer possible to cancel it.

For pre-sale orders, the Cancel Order button may give an error message within the first hour after the order is placed. Please try to cancel the order again after one hour has passed.