- Boss Didn't drop Nightshard
Nightshards are not a guaranteed drop from the bosses in Nighthold. There is a chance the bosses will drop none, one, or a Immaculate Nightshard Curio (which can contain multiple shards).
You can only loot Nightshards once per boss on the first kill of the week on normal difficulty or higher AND while being on the quest. Doing Nighthold again on different difficulty settings will not yield more Nightshards. This also means that clearing the Nighthold before starting the quest, will not give you Nightshards anymore during that reset, not even on a different raid difficulty.
Customer Support cannot award shards.