Updated: 3 years ago
Article ID: 97917

Common Problems

The Facebook account you’re logged in to is not linked to your account. Log in to the correct Facebook account, then try again.
Error Code: BLZBNTBNA00000A9C

This error displays when the Facebook account you're logged in to on your web browser isn't the account linked to your account. Log out of Facebook in your browser, and log back in using the linked Facebook account.