Battle.net was Unable to Determine Products Installed

Keywords: BLZBNTBNA00000001
The Battle.net Update Agent was unable to determine which products are installed on this machine. Restarting your computer may resolve this issue. If this problem persists, please contact Customer Support.
Error Codes: BLZBNTBNA00000001

Follow the steps below to resolve the issue.

  1. Delete the Battle.net Cache folder to resolve issues caused by outdated files.
  2. If the issue persists, restart your computer and launch the Battle.net Desktop app again.

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If you tried all the steps and still need assistance, please visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) or contact us.

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