An Error Occurred Retrieving Content

Keywords: BLZBNTBNA000003E8, BLZBNTBNA000007D0
Whoops! We're having problems loading some content. 
Error Code: BLZBNTBNA000003E8, BLZBNTBNA000007D0

Battle.net can't display content due to a connection issue or a temporary server issue.

Windows

  1. Click Reload to refresh the page contents. If the issue persists, restart the client to clear up any temporary issues.
  2. You must have a stable internet connection to run the game. If you experience connectivity issues, try optimizing your internet connection.
  3. Our games require an up-to-date operating system in order to run properly. Run Windows Update to be sure you're using the most recent version.
  4. Programs running in the background can conflict with Battle.net. Try closing background applications.
  5. Security software may interfere with Battle.net's internet connection and prevent the application from running properly. Disable or temporarily uninstall any security programs.
Advanced Troubleshooting
  1. Outdated hardware drivers can affect connection stability. Make sure that all of your computer's hardware drivers are up-to-date.
  2. If your network cache contains old or conflicting information, it will cause connection issues. Release and renew your IP and flush your DNS.
  3. Reset your network devices, which may become flooded with data and drop the connection to your ISP.
  4. Check your network configuration to find any issues with your firewall, proxy, router, or port settings.

Mac

  1. Click Reload to refresh the page contents. If the issue persists, restart the client to clear up any temporary issues.
  2. Our games require an up-to-date operating system to run properly. Run Software Update to be sure you're using the most recent version.
  3. You must have a stable internet connection to run the game. If you experience connectivity issues, try optimizing your internet connection.
  4. Programs running in the background can conflict with Battle.net. Try closing background applications.
  5. Security software may interfere with Battle.net's connection and prevent the application from running properly. Disable or temporarily uninstall any security programs.
Advanced Troubleshooting
  1. If your network cache contains old or conflicting information, it will cause update issues. Release and renew your IP and flush your DNS.
  2. Check your network configuration to find any issues with your firewall, proxy, router, or port settings.

Tried everything here?

If you have tried all of the steps for your operating system and still require assistance, please visit our Technical Support Forum (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) or contact us.

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