An Unexpected Error Occurred

Keywords: BLZAPPBTS00001, BLZPTS00001, BLZBNTBTS00001, BLZBNTBTS000003E9
An unexpected error occurred. Please try again.​
Error Codes: BLZBNTBTS00001, BLZBNTBTS000003E9

This error occurs when something interferes with the game launcher. To troubleshoot this error, follow the steps below and try launching the game after each step.

Windows

  1. The Battle.net Update Agent program requires that the Windows Secondary Logon service is enabled in order to update the game. Enable Windows Secondary Logon to resolve the issue.
  2. Our games require an up-to-date operating system in order to run properly. Run Windows Update to be sure you're using the most recent version.
  3. Restart your computer to clear its memory and free up system resources that your game needs to run.
  4. Programs running in the background can interfere with the game. Close any running background applications.
Advanced Troubleshooting
  1. Security software may incorrectly profile the Battle.net Update Agent and prevent it from running normally. Disable or temporarily uninstall any security programs.
  2. You may experience errors when Battle.net Update Agent files are missing or corrupt. Delete the Battle.net Tools folder to have the Battle.net Update Agent automatically re-create necessary files.

Mac

  1. Our games require an up-to-date operating system to run properly. Run Software Update to be sure you're using the most recent version.
  2. Restart your computer to clear its memory and free up system resources that your game needs to run.
  3. Programs running in the background can interfere with the game. Close any running background applications.
Advanced Troubleshooting
  1. Security software may incorrectly profile the Battle.net Update Agent and prevent it from running normally. Disable or temporarily uninstall any security programs.
  2. You may experience errors when Battle.net Update Agent files are missing or corrupt. Delete the Battle.net Tools folder to have the Update Agent automatically re-create necessary files.

Tried everything here?

If you have tried all of the steps for your operating system and still require assistance, visit our Technical Support Forum (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) or contact us.

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