Failed to create a required file.  Please make sure you are running this program as an administrator and try again.
Errors: BLZBNTBTS00000033, BLZBNTBTS0000B

Battle.net Agent does not have permission to write files to the Battle.net folder. Follow the steps below to resolve the issue.

Windows

  1. Run the game in Administrator Mode.
  2. You may not have the proper permissions to write to this file. Create a new administrator account and try again.

Mac

  1. Run the game in Administrator Mode.
  2. The folder may be on a corrupt hard drive sector. Run the Repair Disk utility to resolve hard drive issues.
  3. Reset Folder & File Permissions to make sure there is no conflict between the latest OS update and your permissions.
  4. You may not have the proper permissions to write to this file. Create a new administrator account and try again.

Tried everything here?

If you have tried the above steps and still need help, visit our Technical Support Forum (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) or contact us.