Battle.net Authenticator

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The Battle.net Authenticator offers Battle.net account users an additional layer of security to help prevent unauthorized account access. Authenticators exist as both physical tokens and in the form of a mobile application.

Select an authenticator type for more information.

Download the Mobile Authenticator!

The Battle.net Mobile Authenticator is an application you can install on your cell phone or mobile device.

When using a Battle.net Mobile Authenticator, we recommend registering for Battle.net SMS Protect. This free service allows you to easily remove an authenticator using text message verification (SMS).

Basics

You can download the Battle.net Mobile Authenticator application on any supported mobile phone and provider. If your provider and mobile phone are not supported, you may purchase the Battle.net Authenticator token.

Review the video below for directions on how to add and use a Battle.net Mobile Authenticator:


 

When you login, you'll be prompted for an eight-digit numeric code, generated when you select View Code in the Battle.net Mobile Authenticator application. Each code is unique and is valid only once. If you log in consistently from the same location, you may not be asked for an authenticator code. This makes login faster when you're at a secure location.

To stop authenticator checks when you log in to Battle.net Account Management, check Remember this computer for 30 days during login. Do not check this box if you are on a shared or public computer.

If you'd prefer an authenticator code prompt at every login, log into Battle.net Account Management, choose Security Options>Authenticator, and check the box next to Require an authenticator code every time you log in to the game.

Note: Legacy games are not protected by the Battle.net Mobile Authenticator. To be sure your computer is secure, review our Account and Computer Security article.

Removal

  1. Log in to Battle.net.
  2. Click Security Options.
  3. Click Authenticator.
  4. Select Remove Authenticator.
  5. Follow the steps on this page to remove your authenticator.

Transfer

  1. Log in to Battle.net.
  2. Select Security Options > Authenticator.
  3. Click Remove Authenticator.
  4. Enter the first and second authenticator code.
  5. Click Remove Authenticator.
  6. Select Security Options > Authenticator.
  7. Follow the instructions to add your new authenticator.

Resync

  1. In the application menu, select View Code.
  2. In the bottom left corner, choose the Resync icon. If this button is pressed while the first code is being generated, wait until the next code is generated before logging in.

For additional troubleshooting steps, visit our Battle.net Mobile Authenticator Troubleshooting page.

Core Hound Pup

After attaching an authenticator, you'll find the Core Hound Pup waiting in your in-game mailbox. The Core Hound Pup is an account-wide pet available to players on realms located in North America, Europe, and Korea.

If you remove the authenticator, the Core Hound Pup will disappear from your pet collection after you log out, and you'll need to reattach an authenticator to receive the pet again.

The Battle.net Authenticator is a physical device that fits easily on a key ring.

Basics

Review the video below for directions on how to add and use a Battle.net Authenticator:

When you login, you'll be prompted for the six-digit authenticator code generated when you press the button on the front of your Battle.net Authenticator. Each code is unique and is valid only once. If you log in consistently from the same location, you may not be asked for an authenticator code. This makes login faster when you're at a secure location.

To stop authenticator checks when you log in to Battle.net Account Management, check Remember this computer for 30 days during login. Do not check this box if you are on a shared or public computer.

If you'd prefer an authenticator code prompt at every login, log into Battle.net Account Management, choose Security Options>Authenticator, and check the box next to Require an authenticator code every time you log in to the game.

Note: Legacy games are not protected by the Battle.net Authenticator. To be sure your computer is secure, review our Account and Computer Security article.

Removal

  1. Log in to Battle.net
  2. Click Security Options.
  3. Click Authenticator.
  4. Select Remove Authenticator.
  5. Follow the steps on this page to remove your authenticator.

If you lose your Battle.net Authenticator, you can remove it using our Lost or Stolen Authenticator web form. You can also choose to remove your lost or broken authenticator.

Core Hound Pup

After attaching an authenticator, you'll find the Core Hound Pup waiting in your in-game mailbox. The Core Hound Pup is an account-wide pet available to players on realms located in North America, Europe, and Korea.

If you remove the authenticator, the Core Hound Pup will disappear from your pet collection after you log out, and you'll need to reattach an authenticator to receive the pet again.

Get Help

Still can't find a solution? Submit a ticket and someone will help out!